At 1cinta, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document explains exactly how we collect, use, store and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy describes how 1cinta ("we", "platform") collects, uses, stores, and protects your personal information as a platform user. By using the platform 1cinta, you agree to the privacy practices set out in this document. Please read it carefully.
Platform 1cinta takes user privacy very seriously. We understand that you are entrusting us with your personal information, and we honour that responsibility in every aspect of this platform's operations. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the collection, use and disclosure of individuals' personal data in Malaysia.
This Policy applies to all users who interact with the platform 1cinta — including those who browse our website, register an account, make deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u or CIMB Clicks, play Live Casino games, slots, Sports Betting or e-sports, and those who contact our support team.
We also wish to emphasise that this Privacy Policy is a living document — it will be updated from time to time to reflect changes in law, technology or the way we operate. The date of the latest revision is always stated at the top of this document. We encourage you to review this page periodically so that you remain informed about how your data is managed by 1cinta.
This policy was last updated on 1 January 2026. Any privacy-related enquiries can be sent to support@1cinta.best.
1cinta only collects personal data that is strictly necessary to provide our platform services safely and effectively. We do not collect excessive information or information that is irrelevant to the purposes of our services. The following are the categories of data we may collect:
1cinta collect this data through various means: directly when you complete a registration form, make a deposit, or contact our support team; automatically through technologies such as cookies and server logs; and on occasion through authorised third parties such as identity verification providers and payment processors.
1cinta never requests your bank account password, credit card PIN, or any sensitive financial information that is not required for transaction processing. If you receive such a request from any party claiming to be 1cinta, please report it to us immediately.
1cinta use collected personal data solely for legitimate, transparent purposes directly related to the provision of platform services. We do not use your data for purposes outside the scope of our services without obtaining your consent first.
1cinta will not use your data for any purpose beyond those listed above without first obtaining your explicit consent. Whenever we intend to use your data for a new purpose, we will notify you and request your consent where required.
1cinta does not sell your personal data to any third party for marketing or commercial purposes. This is a non-negotiable core principle. However, there are limited circumstances in which we need to share your data with certain parties to keep the platform running properly:
All third parties that receive data from 1cinta are bound by strict data protection agreements and may only use that data for the purposes that have been agreed upon. We ensure all partners meet high security standards before any data sharing takes place.
1cinta does not share data with third-party advertisers, data brokers, or any entity that uses data for targeted marketing purposes without your explicit consent.
The security of your personal data is our foremost technical priority 1cinta. We have implemented multiple layers of security protection to keep your data safe from unauthorised access, modification, disclosure, or destruction.
Regarding the retention period, 1cinta retain your personal data for as long as your account remains active, or for as long as necessary to provide services to you. After your account is closed, we may retain certain data for up to 7 years for legal compliance, dispute resolution and fraud prevention purposes — in line with Malaysian legal requirements. Data that is no longer needed will be securely deleted or anonymised.
While we implement all reasonable security measures, no method of transmitting or storing data over the internet is 100% secure. You also play a role in protecting your account — use a strong password and never share your login credentials with anyone.
Platform 1cinta uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognise you, remember your preferences, and ensure the platform functions correctly.
The following are the categories of cookies we use on 1cinta:
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of the platform 1cinta. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored until their expiry date or until you delete them manually.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by 1cinta. We fully respect these rights and provide accessible channels for you to exercise them.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or incomplete, you may request that we correct or update it promptly.
You may request the deletion of your personal data, subject to certain legal data retention obligations.
You may withdraw your consent to certain data processing activities (such as marketing communications) at any time.
You may request your data in a machine-readable format for transfer to another service provider if needed.
You have the right to object to the processing of your data for certain purposes, including processing for direct marketing.
To exercise any of the rights above, please contact us by email at support@1cinta.best by stating the type of request and the information needed to verify your identity. We will respond within 21 business days. No charges will be applied for reasonable and valid requests.
While we respect all requests, there are situations where we may not be able to fulfil a deletion or data restriction request in full — for example, where retention of that data is required by Malaysian law or is necessary for AML compliance purposes. We will explain the reasons should this be the case.
Platform 1cinta is strictly for users aged 18 and above only. We do not knowingly collect, use or retain any personal data from individuals under the age of 18. This is an absolute requirement that cannot be compromised under any circumstances.
During registration, 1cinta enforces a strict age verification process, including verification of the national identity card number (MyKad), which contains the holder's date of birth. Should we discover that personal data belonging to a minor has been collected inadvertently, we will immediately take the following steps:
If you are a parent or guardian and believe that your child who is a minor has registered at 1cinta, please contact us immediately at support@1cinta.best. We will treat this matter with the utmost priority and urgency.
1cinta reserves the right to update or amend this Privacy Policy from time to time to reflect changes in Malaysian law, the technologies we use, our operations, or user feedback. All amendments take effect upon publication of the latest version on our website.
For significant amendments — particularly those involving changes to how we collect or use your personal data — 1cinta will endeavour to notify you via in-platform notifications or by email to the address registered on your account. However, it remains your responsibility to check this page periodically.
If you have any questions, concerns or requests regarding this Privacy Policy or the way 1cinta handles your personal data, please do not hesitate to contact us. Our privacy team is ready to assist you.
We understand that privacy matters can be sensitive, and we are committed to handling all enquiries with respect, transparency and in a timely manner. No question is too small or too complex — we are here to ensure you feel comfortable and confident in the way 1cinta protect your personal data.
For data rights requests under PDPA 2010, please email support@1cinta.best with the subject line "PDPA Request" along with a copy of your identification document for verification. We will respond within 21 business days as required by law.
This Privacy Policy should be read together with Terms & Conditions and the Responsible Gaming us — these three documents together form the complete user agreement with 1cinta. This platform is strictly for users aged 18 and above.
Quick answers to the most frequently asked questions about privacy and data protection at 1cinta
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